Therapy FAQs: booking, fees, insurance & our Mission, Calgary SW studio
No question is too small.
Everything you might be wondering before your first session, from booking and fees to finding the studio. Don’t see your question? Just ask.
01
Getting started
I’ve never been to therapy. Where do I start?
Start with a free 15-minute consult. It’s a quick, no-pressure call to ask questions and see if it’s a good fit. In your first session, you’ll talk about what’s brought you in and what you’d like to change. You set the pace and decide what to share.
How do I book an appointment?
You can book online at takecaretherapyco.janeapp.com. We offer in-person and virtual appointments, plus free 15-minute consultations to help you decide if we’re the right fit.
How do I choose the right therapist for me?
Every bio on our About page lists that therapist’s focus areas and approach, so have a look, then pick the person you vibe with and book a free 15-minute consult. Can’t decide? Send us a note and we’ll point you in the right direction.
Do I need a referral to see a therapist?
No. You can book directly with any of our therapists. Some insurance plans ask for a doctor’s referral before they’ll reimburse you, so it’s worth checking your plan.
Do you see teens, or only adults?
We mainly work with adults and have some availability for youth ages 12–17, depending on their needs. Reach out and we’ll talk through how we can support you.
02
Fees & insurance
How much does therapy cost?
Our therapists’ rates range from $200–$250. Each 1-hour appointment is a 50-minute session plus time for your therapist to complete admin tasks.
Is therapy covered by insurance? Do you direct bill?
We don’t direct bill at this time. After each session we’ll email you an invoice to submit to your insurance provider. Coverage depends on your plan and your therapist’s designation (Registered Psychologist, Registered Social Worker or Canadian Certified Counsellor), so check with your insurer before your first session. Alberta Health Care doesn’t cover private therapy.
What is your cancellation and no-show policy?
Please provide at least 24 hours notice if you need to cancel or reschedule. If you have not arrived within 15 minutes of your appointment and your therapist is unable to reach you, the session will be considered a no-show. Cancellations with less than 24 hours notice and no-shows will be charged 100% of the session fee. Exceptions may be made in genuine emergencies, so please reach out as soon as possible if something comes up.
03
Sessions
Do you offer online therapy?
Yes. Every therapist offers secure video sessions for anyone in Alberta, as well as in-person sessions at our studio in Mission, Calgary SW (505 21 Ave SW).
How long is a session?
Sessions are 50 minutes. Each appointment is booked as a 1-hour block, which includes time for your therapist to complete admin tasks.
What can therapy help with?
Lots of things, big and small. Explore what we help with most: anxiety, stress and burnout, financial stress, high achievers, mental health, therapy for women and therapy for men.
04
Our studio
Where is your office in Calgary?
Our studio is at 505 21 Ave SW in Mission, Calgary SW, close to Cliff Bungalow, Lower Mount Royal, Erlton and the Beltline. We also offer online therapy anywhere in Alberta. Get directions.
Is there parking?
Yes. There’s free and paid 2-hour street parking right out front on 21st Ave, with more spots around the area.
What should I do when I arrive?
We keep our front door locked to keep everyone in the building safe. Please arrive right at your appointment time and your therapist will meet you at the door.
What are your hours?
Sessions are by appointment Monday to Thursday 8am–8pm, Friday 8am–5pm and Saturday 11am–4pm. We’re closed Sundays.
In a mental health crisis?
We’re not a crisis service. If you need urgent support, please reach out 24/7: call or text 988 (Suicide Crisis Helpline), call the Alberta Mental Health Help Line at 1-877-303-2642 or the Distress Centre at 403-266-4357, or go to your nearest emergency room.
Still have questions?
We’re happy to help. Send us a note or book a free 15-minute consult and ask us anything.